Support

Questions, feedback, or a bug to report? We're happy to help — usually within one business day.

Email us

Reach the idXpresso team directly. Include your macOS version and a short description so we can help faster.

hi@idxpresso.com

Frequently asked questions

Is my photo and face data private?
Yes. All face recognition runs locally on your Mac. Face encodings and your identity database stay on-device and are never uploaded to any server.
What do I need to run idXpresso?
A Mac running macOS 13.0 or later with an Apple M1 chip or later.
What's the difference between free and Pro?
The free version supports up to 25 identities. idXpresso Pro unlocks unlimited identities, metadata writing, batch encoding, CSV import/export, watch folder, and learning mode. Pro is $9.99/month or $99.99/year with a 7-day free trial for new subscribers.
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple ID. You can manage or cancel anytime in your Apple ID Account Settings; auto-renewal can be turned off up to 24 hours before the end of the current period.
Which photo formats and metadata fields are supported?
idXpresso reads and writes industry-standard JPEG metadata, writing or prepending captions, persons-shown, and keywords so it fits naturally alongside common editorial and DAM photo applications.
How do I get the most out of recognition?
Recognition improves as you confirm matches and grow your identity library. See the tutorials for workflow tips, or email us if something isn't matching as expected.